Frequently Asked Questions
Quality & Preservation
For optimal longevity and protection, all artworks on gallery canvas are meticulously varnished. This process not only enhances the vibrancy of colors but also shields the piece from environmental factors.
Works on paper will be protected under glass once framed and are often left unvarnished to preserve their unique texture and characteristics.
Bonnie uses only high-quality acrylic paints, known for their exceptional lightfastness, ensuring that your canvas and paper artworks retain their brilliance for years to come.
Shipping
1. Shipping is included within the United States on all artwork orders. If you are interested in ordering to ship internationally, please contact me here to discuss shipping options.
2. Artwork ships via USPS, UPS and Fedex in most situations. Bonnie Sorsby reserves the right to choose to ship via any carrier at any time, but will always choose a shipping method that allows for safe, trackable transport of the artwork.
3. Original artwork will typically ship within 7-10 business days from Palm Beach County, Florida and delivery times can vary based on your geographical location.
4. You can expect email notification once your artwork has shipped.
Framing
Choosing how you'll frame your artwork is a deeply personal decision, influenced by the ambiance of its destined space. To provide you with the flexibility to curate your surroundings, nearly all artworks are offered unframed.
I understand the significance of this choice and am more than happy to assist you in exploring framing options. Whether you prefer a sleek, modern look or a classic, ornate frame, I'm here to guide you. For insights and tips on framing, check out this blog post on some framing options.
Feel free to reach out for a personalized discussion on framing possibilities. I'm dedicated to ensuring your artwork complements your environment in the most enchanting way possible.
Returns & Damages
1. Due to the limited edition nature of original artwork, returns are not accepted. If you would like to request additional photos of any pieces before purchase, or would like a digital mockup of an artwork in your space, please contact me.
2. Each painting purchased is final sale.
3. Bonnie Sorsby Art makes every effort to package and ship artwork safely and securely. If you receive damaged artwork, or are dissatisfied for any reason, please be sure to e-mail me within 3 days of receipt of the artwork.
Sales & Discounts
Q: Do you offer sales or discounts on your artwork?
A: I highly value the craftsmanship, time, and dedication that goes into creating each piece of artwork. As a one-woman business, I have carefully priced my artwork to reflect the true value of my time, talent, and all the aspects involved in running a small business. While sales are rare, I do appreciate your support, and to show my gratitude, I offer a 15% discount on first purchases for those who sign up for my email newsletter.
Q: Are there discounts available for wholesale or interior designer purchases?
A: It would be my joy to explore partnership opportunities. For inquiries about wholesale or interior designer pricing, please feel free to fill out a trade application. I am happy to discuss trade discounts and explore personalized pricing options based on your specific needs.
Commissions
Q: How does the commission process work?
The commission process is a collaborative experience designed to bring your vision to life in my artistic style. Once we discuss your ideas, size preferences, and any inspiration you have, I’ll create a plan for your piece. A 50% deposit is required to secure your commission, with the remaining balance due upon completion.
Q: Can I request specific colors or subject matter?
Absolutely! I love working with clients to create something meaningful and unique. While my work maintains its signature whimsical, fresh, and colorful aesthetic, I’m happy to incorporate specific color palettes or subject matter that resonate with you.
Q: How long does a commission take?
Completion time varies depending on the size and complexity of the piece, as well as my current commission queue. Typically, commissions take 6-8 weeks from the time the deposit is received. If you have a specific deadline, let me know, and I’ll do my best to accommodate.
Q: What sizes do you offer?
I offer a variety of sizes to fit your space, from smaller personal pieces to large-scale statement artworks. If you have a specific size in mind, feel free to reach out, and we can discuss custom options.
Q: What is the cost of a commission?
Pricing varies based on size and complexity. If you're interested in a commission, please fill out the inquiry form on this page, and I’ll provide a custom quote based on your specifications.
Q: Do you offer payment plans?
I don’t offer formal payment plans, but the 50% deposit allows you to split the payment into two parts.
Q: Can I see progress photos?
I do not typically guarantee progress photos, as my process is very fluid and intuitive. However, I do offer one round of minor adjustments at the end to ensure you’re happy with the final piece. Depending on the nature of the commission, progress photos may be an option. Let's chat!
Q: Do you accept returns or exchanges?
Due to the custom nature of commissions, all sales are final. However, I want you to absolutely love your piece, and I’ll work with you to ensure it aligns with your vision.
Q: How do I get started?
If you're ready to commission a piece, simply fill out the inquiry form on this page, and I’ll be in touch to discuss the details!