Return & Refund Policy
Thank you for supporting independent art and creative work. Please review the policy below before purchasing.
Digital Products
All digital products are final sale.
Due to the nature of digital files, we are unable to offer refunds, returns, or exchanges once a purchase has been completed. If you experience a technical issue accessing your files, please reach out and I’ll be happy to help.
Original Artwork & Physical Products
All original artwork and physical art pieces are final sale.
Each piece is carefully photographed and described to represent its size, color, and detail as accurately as possible. Because original artwork is one-of-a-kind, returns are not accepted.
That said, I deeply care about your experience.
If your artwork:
- arrives damaged, or
- has a significant issue related to shipping or condition
please contact me within 48 hours of delivery with photos of the packaging and artwork. I will always do my best to make it right.
Strategy Sessions & Consultations
Strategy sessions and consultations reserve dedicated time on my calendar and are non-refundable once booked.
If you need to reschedule, please reach out as soon as possible. With reasonable notice, I’m happy to move your session to another available time. Missed appointments or last-minute cancellations may not be eligible for rescheduling.
If I ever need to cancel a session, you will have the option to reschedule or receive a full refund.
Creative Services
Deposits and payments for custom creative services are subject to the terms outlined in your individual proposal or agreement.
Because project time is reserved in advance and work often begins before final delivery, deposits and payments for work already completed are generally non-refundable. Any cancellation, rescheduling, or scope changes will be handled according to the terms of the project agreement.
Shipping & Delivery Issues
Shipping delays or carrier handling issues are outside of my control, but I’m happy to assist with claims when applicable. Please ensure your shipping address is correct at checkout.
Questions Before Purchasing
If you have any questions about an artwork, including size, color, texture, or placement, I encourage you to reach out before purchasing. I’m always happy to help ensure a piece feels aligned for your space.
Contact
For any questions or concerns related to your order, please contact me through the website contact form. Thank you.